What’s the difference between support and training?

Typically, website support refers to our assisting you with your website on items of general nature and that pertain to the existing pages of your website. We do not generally charge for this kind of support. A gentle reminder, if you are having issues with your email or web host, it’s best to contact them directly.

If you need us to do some additional design work, add a new page to your site, create an email blast or anything that is outside of the original scope of work, we do charge for this time. This can be negotiated by project or you can purchase blocks of support time by visiting our Make a Payment page.

Training, on the other hand, often involves spending considerable time with you either in person or on the phone. Unless this has been included in your original proposal (which is typically limited to 2 hours), we do bill for this time.

You can purchase blocks of support/training time by visiting our Make a Payment page.

Posted in: 4 - Website Maintenance and Support

Contact Us

Webeze, LLC
6803 E. Main Street
Unit 2212
Scottsdale, AZ 85251
Tel: 480-862-7600
Fax: 480-452-0965