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Remember the expression “The customer is always right.” I know the intent behind the phrase was to emphasize the need to listen to our customers and respond appropriately to all comments, requests, etc.
But in reality, our customers are NOT always right and the best service we can offer is to educate them — not placate them. This is the approach we take with our customers.
What is your approach?
Our approach to clients that are misinformed is to: [fill in the blank]
6803 E. Main Street
Scottsdale, AZ 85251