Have Questions About Your Email?

Setting up your (POP) email account.

Before you can set-up your POP email account in your preferred email program, the account must first be set-up on your host's server (where you domain resides). Many hosts provide you with an Admin panel that you can log into to create these accounts or you may need to contact them to set this up for you. Once the account is created, you will need to have the following:

A connection to the Internet (this could be through a dial-up, cable modem, DSL, even AOL)
Your account name (the name which was established by your or your host which you will use as your email address; for example 'bob')
Your account password (the password which you assigned yourself or your host assigned you)
The POP server name (this is typically your domain name; ie. www.mycompany.com)
The SMTP server name (depending upon your ISP, this will either be your domain name again OR you will need to ask your Internet provider the name of server).
If you get this error message when sending email, The connection to the server has failed. Account 'mail.yourdomain.com', Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E, it means you need to use your ISP's mail server (.ie. smtp.west.cox.net)..
An email program, such as Outlook or Outlook Express (use the Wizard to configure your new email account).

Below is an example of how your set up might look. Again, what you put for your SMTP is dependent upon your ISP. Your user name is typically the first part of your email address but sometimes is can be the entire email address. When in doubt, try it out!

Using AOL® As Your ISP

If you are an America Online® user, it can act as your Internet Service Provider so that you can send and receive email from your domain (instead of using AOL for your business communications). Once you are connected to the Internet, you can simply minimize AOL and then retrieve your POP email through Outlook. Be sure to change your SMTP server to: smtp.aol.com. Your POP server should be your domain name. You can also retrieve your AOL email this way (through Outlook), but a copy will remain on the AOL server as well. Click here for instructions on how to perform this task.

As an aside, while AOL is connected and mimimized, you can use any brower (IE, Firefox, Opera, etc.) to search the web -- you do NOT have to use the AOL browser.

Still can't figure it out? If you are a Webeze client, please contact us and we'll be glad to help you out. Otherwise, we recommend you contact your Web host directly.

Next, let's talk about what do if you are not receiving (or can't send) email:

Help! My email is broken!

Believe it or not, it's pretty hard to "break" your email program. So, what do you do if you think you're not getting email or are getting error messages? These tips below will help you in narrowing down the problem so that you can communicate these to your Web host or Internet Service Provider (ISP).

First, determine if you have a live Internet connection and that you are not looking at a cached page on your browser. If your Internet connection is down, you won't get your email.

Record any error messages your email program displays; they will look something like 08efCCC03. Any and all information you can share with your host/ISP will assist them in pinpointing the problem.

Check to see if you can access your email through WebMail (or any free POP mail service such as mail2web.com). If you can receive email logging directly into the WebMail system but not through your email program, this is an indication that either your email is set-up incorrectly or their is a possible "traffic jam" occurring on the Internet.

If you can receive email but NOT send it, your ISP may require you use their SMTP server address (vs. your web host's). You will need to contact your ISP for this information.

Please understand, too, that although you may be able to receive mail through your ISP email account, if there is a problem on the Internet, this could delay your receipt of email sent to your domain. Think of it this way. Your local phone company (ie. PacBell) allows you to make local calls but if you try to call long distance, a different provider (i.e. ATT) handles this service, and if they are busy, you can't get your call through. But you can still make local calls. The same applies to your mail. Your ISP is likely a local company whereas your domain email has to be routed through a number of "long distance". If you know how, run a Trace Route on your IP address (or domain name) to see where the log jam may exist.

Still can't figure it out? If you are a Webeze client, please contact us and we'll be glad to help you out. Otherwise, we recommend you contact your web host directly.

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