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One of the main reasons why I switched banks was for the convenience of using my iPhone to make deposits. I mean how cool is it that you can take a picture of a check and — voila! — you’ve just made a deposit. Think of the money you have saved by driving to the bank not to mention time and energy (especially in the dog days of an Arizona summer)!
Alas, with every convenience there always seems to be a couple of downsides. For me, they are:
Some days are better than others, that’s for sure. Today has been a doozy! But, as you know (if you know me, that is), I am quite tenacious. I’m the make lemonade out of lemons kind of gal (though sometimes a shot of limoncello sounds better).
So, it’s the end of the day and I managed to put out all the fires, keep the clients happy and know I’ll get a restful night’s sleep. But I need to unwind a bit now so I’m going to take a nice long walk. What do…
I was checking our website statistics this morning and see all kinds of traffic from China, France, Russia, Ukraine and the United Kingdom. We get plenty of traffic from the States, too, but I always find it rather fascinating we get so much international traffic. Of course, much of this traffic is likely from wanna-be-hackers (though we’ve reduced that dramatically by implementing a series of plugins that has cut down bot attacks by 99%).
These visitors are also prone to scraping our content, which I suppose I should take as a sign of flattery? Not…
Remember the expression “The customer is always right.” I know the intent behind the phrase was to emphasize the need to listen to our customers and respond appropriately to all comments, requests, etc.
But in reality, our customers are NOT always right and the best service we can offer is to educate them — not placate them. This is the approach we take with our customers.
What is your approach?
Our approach to clients that are misinformed is to: [fill in the blank]
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Scottsdale, AZ 85251